Activity: 11.02 - Provide Technology Availability Management Support

This activity is triggered when the Availability Manager receives request to support incidents, events, problems or change analysis with respect to technology availability. The Availability Manager must analyze the requests and provide recommendations appropriately.

The primary objective of Technology Availability Management is to ensure applications and infrastructure are available to business and Users (as agreed). Therefore in case of any issue in service performance due to technology availability, the Availability Manager should provide support to resolve the issue and ensure the desired levels of technology availability. In case there is an event, incident or problem pertaining to technical availability, the Availabilty Manager should collaboate with the respective processes, investigate and provide resolutions in order to bring up the service as quickly as possible. In scenarios where a new service is introduced or there are modifications to an existing service, the Availability Manager must carry out analysis with respect to technology availability and provide recommendations for changes in the architecture or design (if needed). The recommendation should also include impact analysis stating the technology availability risks associated with the change. In some cases, the Availability Manager may also be responsible to appove or reject changes.